Continuous Quality Improvement Resources

Webinar provided suggestions for completing sections D1-D3 of the HMRF CQI Plan template.

Offers tips on the use of focus groups to gather detailed, action-oriented feedback from clients. Part of a series of CQI tip sheets focusing on promising grantee practices. 

Covers the use of the teach-back method in ongoing facilitator training. Teach-backs are a promising improvement strategy when the challenge is related to skills or knowledge. Part of a series of CQI tip sheets focusing on promising grantee practices.

Presents one grantee’s approach to sharing survey data with staff in an accessible way. Part of a series of CQI tip sheets focusing on promising grantee practices.

Webinar provided considerations for conducting a road test to learn about and refine improvement strategies and offered thoughts on continued monitoring of strategies. We reviewed road test planning; discussed the purpose of learning cycles and considerations for next steps; and shared about importance of SMART goal monitoring to assess success.

Webinar covered three key steps for planning a road test: articulating your strategy, developing learning questions, and creating an implementation plan.

Webinar on developing strategies for program improvement. It includes a review of root cause analysis to support strategy development, provides suggested sources of strategy ideas, and explains the importance of developing a rationale to be sure an improvement strategy aligns with desired outcomes.

CQI implementation teams can use this worksheet to develop their communication protocols, which is relevant to a broader audience.

Webinar focuses on collecting feedback to respond to key learning questions in a road test.

Two examples of feedback forms CQI implementation teams can use or adapt to collect client feedback on workshops.