Tip Sheet

  • Tip sheet provides an overview of the Bright Spots approach, a tool that can be used to support strategy development. The tip sheet also includes a matrix that presents advantages and disadvantages of methods for identifying bright spots, and an interview template to learn more about practices used by bright spots. 

  • Tip sheet covers considerations for applying the 4DX framework to CQI efforts. The framework offers four disciplines for helping teams to execute on key goals. This tip sheet summarizes content from three CQI office hours sessions in 2022 and 2023 that focused on aspects of 4DX and CQI.

  • Tip sheet covers considerations for developing a comprehensive problem statement, a key step for defining a challenge at the start of an improvement effort. The resource also includes a worksheet to support grantees in developing a problem statement.

  • Tip sheet covers considerations for developing learning questions to frame a road test and how to use them to reflect on road test results after the road test.

  • Tip sheet covers questions to help your team make decisions about next steps at two critical decision points in the CQI cycle – after the road test and at the end of a CQI cycle. It includes different paths based on how your team responds to key questions.

  • Tip sheet covers considerations for scaling and/or sustaining an improvement strategy after a CQI cycle concludes. It includes recommendations for reflecting on the key aspects of the strategy; formalizing the strategy to share with others; and creating a plan for scaling and sustainability.

  • Tip sheet shares a tool that grantees can use to synthesize findings across data sources in a road test. This matrix tool is useful for organizing insights by key learning questions.

  • Tip sheet covers the COM-B framework for understanding human behavior and discusses how COM-B can be a useful tool in your team's efforts to design and implement improvement strategies. It also provides an example of how to use COM-B in practice, detailing a design activity to use with staff to brainstorm facilitators and barriers to change.

  • Tip sheet covers considerations related to planning, conducting, and analyzing data from focus groups. It also includes a summary of key logistical steps related to planning a focus group, and a notetaking template your team can use to ensure you're capturing key insights, quotes, and context.

  • Tips for improving virtual service delivery, supporting facilitators and clients, maximizing client engagement, delivering services in specific settings, delivering hybrid services, and ensuring privacy and safety.