Tip Sheet

  • Using COM-B to support improvement

    Tip sheet covers the COM-B framework for understanding human behavior and discusses how COM-B can be a useful tool in your team's efforts to design and implement improvement strategies. It also provides an example of how to use COM-B in practice, detailing a design activity to use with staff to brainstorm facilitators and barriers to change.

  • Using focus groups to support CQI tip sheet

    Tip sheet covers considerations related to planning, conducting, and analyzing data from focus groups. It also includes a summary of key logistical steps related to planning a focus group, and a notetaking template your team can use to ensure you're capturing key insights, quotes, and context.

  • Virtual Services Tip Sheet

    Tips for improving virtual service delivery, supporting facilitators and clients, maximizing client engagement, delivering services in specific settings, delivering hybrid services, and ensuring privacy and safety.

  • CQI Tip: Peer Teach-Backs

    Covers the use of the teach-back method in ongoing facilitator training. Teach-backs are a promising improvement strategy when the challenge is related to skills or knowledge. Part of a series of CQI tip sheets focusing on promising grantee practices.

  • CQI Tip: A Table is Worth a Thousand Words

    Presents one grantee’s approach to sharing survey data with staff in an accessible way. Part of a series of CQI tip sheets focusing on promising grantee practices.

  • CQI Tip: Penny for Your Thoughts?

    Offers tips on the use of focus groups to gather detailed, action-oriented feedback from clients. Part of a series of CQI tip sheets focusing on promising grantee practices. 

  • Strategy Development Tip Sheet

    Tip sheet provides guidance on three key steps to take when developing improvement strategies. It includes six one-page tip sheets on different methods for learning about challenges and developing and prioritizing strategies.

  • Including a Range of Perspectives in Interpreting Data and Decision-Making

    Helps CQI implementation teams understand the team’s strengths and gaps in perspectives and experiences.

  • Facilitation Strategies for Fostering Discussion and Consensus

    Describes facilitation strategies CQI teams can use to incorporate a range of perspectives, guide question development, and gain consensus.

  • Ideas for Using nFORM Data for CQI

    Tip sheet suggests nFORM reports to support CQI, specifically, using nFORM data to understand challenges (2015 cohort; 2020 version is in development)